shipping in ZOYE
how many days could my order be shipped out ?
Usually it takes around 1-2 working days for the order to be shipped out once the order is received.
Will I get the tracking number notified after the order is shipped out ?
Yes, once the goods are shipped out, the shipping notice which includes:
shipping date,
tracking number,
courier name;
tracking page ;
will be sent to your PayPal email automatically, you don't need to send one emal to ask for it specially, so that you could track your parcel any time if you want .
Is the tracking number traceable from the shipping to delivery ?
Exactly, no matter it's by 4PX air parcel, Yanwen Air Mail or by Fedex, every tracking number is traceable from the shipping to delivery.
Which Email should we check my shipping notice ?
Please check your PayPal email only, as the shipping notice will only be sent to it. it's likely to be held in your junkbox if it couldn't be found in inbox, kindly check it please.
How many shipping ways are there in your company, and what are their advantages and disadvantages ?
There are two shipping ways in our company, one is by 4PX air parcel, the other is by Fedex, expedited shipping.
By 4PX air parcel or Yanwen air mail:
It's cheap and stable for most of countries now. The tracking information is available from shipping to delivery here: https://www.17track.net/en ;
speed is as below:
To most of european countries:
UK, france,Germany,Italy,Spain,holland,Australia,Belgium,czech,Swiss,Sweden,Denmark,Estonia,Finland, Greece,Hungary,Latvia,Norway,Irland,Poland,Portugal,Ukraine,slovakia,Romania,slovenia etc: 7-15 days;
To North American countries:
America: 6-12 days;
Canada,Mexico: 10-20 days;
To Australia, New Zealand: 7-15 days ;
To South American countries:
Brazil:15-25 days;
Chile: 12-20 days;
Colombia: 15-30 days;
Peru:20-40 days ;
To Asia countries :
India: 15-30 days; Korea, Philipine,Singapore,Thailand:7-15 days;
To Middle East countries:
UAE, Saudi Arabia, Cyprus,Isreal,Turkey,Kuwait: 8-15 days;
To African countries:
Angola,Egypt,Gana,Kenya,Morocco,Tanzania: 15-20 days;
South Africa: 15-30 days;
Since it's cheaper parcel, in case anything unexpected occurs on the way, the reply will be slow, that's because we inquiry chinese courier, chinese courier contact your country's courier, then finally they reply us. So the fastest way to get the latest information is to inquiry your local post office with tracking number directly instead of inquiring us. While of course, we are always at your service.
For order over 260USD, please choose FEDEX only,
If you select 4PX AIR PARCEL for order over 260USD by carelessness, one Paypal invoice will be issued for additional fee for swifting AIR PARCEL to FEDEX, that's because we have to ensure the valued goods could be received without any problem, kindly note it please, thanks.
By Fedex, expedited shipping way:
30-60USD, 3-7 working days for most countries, could be tracked in FedEx homepage: https://www.fedex.com/en-us/home.html ;
Reminder: please be sure your address has been correctly filled in or updated before you pay as we are only allowed to ship the goods to address indicated by Paypal invoice instead of others, in case you have to change the shipping address, 15.6USD changing fee will be charged by Fedex Inc, kindly note it please, thanks.
How could I choose my shipping way ?
If the goods are urgent for you, or its value over 260USD, please don't hesitate to choose FedEx only; If you could wait around two week, don't want to pay high shipping way, and the goods are very light, yet value are lower than 260USD, air parcel or mail will be suitable.
Why haven't we received the shipping notice ?
If it hasn't been received in 7 days, the main reason is some item in your order is out or lack of stock, and they are being produced urgently. Once the goods are ready, they will be shipped out immediately. If the shipping date has been postponed for a long time due to out-of-stocks, we will usually present some products free when your goods are shipped out to show our apology.